betjilj Privacy Policy

1 Who We Are

betjilj is an online gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "betjilj", "we", "us", or "our", it means the betjilj platform and the team responsible for operating it. betjilj is the data controller for all personal information collected through the platform.

This Privacy Policy applies to all users of the betjilj website and mobile application, including registered players and visitors who have not yet created an account. By using the betjilj platform, you acknowledge that you have read and understood this policy.

If you have questions about how betjilj handles your personal data, you can contact us at any time at [email protected]. We take privacy questions seriously and will respond promptly.

2 Data We Collect

betjilj collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and from third parties such as payment providers and identity verification services. Here is a breakdown of what we collect and why:

3 How We Use Your Data

betjilj uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your betjilj account, including processing your registration, verifying your identity, and managing your wallet balance.
• Payment Processing: To process deposits and withdrawals through your chosen payment method, verify that payment methods are registered in your name, and maintain accurate transaction records.
• Platform Security: To detect and prevent fraud, money laundering, account takeovers, and other security threats. This includes monitoring login activity, transaction patterns, and gameplay behaviour for anomalies.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements, age verification obligations, and any requests from regulatory authorities or law enforcement agencies.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide responsible gaming tools and interventions where appropriate.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with your account. Support interactions are logged to maintain service quality and resolve any follow-up issues.
• Platform Improvement: To analyse how players use the betjilj platform, identify areas for improvement, and develop new features. This analysis uses aggregated and anonymised data wherever possible.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. We may also send promotional communications if you have opted in to receive them.

4 Legal Basis for Processing

betjilj processes your personal data on the following legal grounds, depending on the specific purpose:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions you agreed to when registering — including account management, payment processing, and game operation.
• Legal Obligation: Processing required to comply with applicable laws, including AML regulations, age verification requirements, and responses to lawful requests from authorities.
• Legitimate Interests: Processing carried out for betjilj's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as receiving promotional emails or marketing communications. You may withdraw consent at any time by contacting support or updating your account preferences.

5 Data Sharing and Third Parties

betjilj does not sell your personal data. We share data with third parties only where necessary to operate the platform or comply with legal obligations. The categories of third parties we work with are:

• Payment Providers: bKash, Nagad, Rocket, and bank partners receive the minimum data necessary to process your transactions. These providers have their own privacy policies and security standards.
• Identity Verification Services: Third-party KYC providers may process your identity documents to verify your age and identity. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Technology Partners: Cloud hosting, platform infrastructure, and analytics providers who process data on betjilj's behalf under strict data processing agreements.
• Regulatory Authorities: betjilj may be required to share data with government agencies, law enforcement, or regulatory bodies in response to lawful requests or as required by applicable law.
• Fraud Prevention Networks: In cases of suspected fraud or money laundering, betjilj may share relevant data with industry fraud prevention services to protect the platform and other players.

6 Cookies and Tracking

betjilj uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Here is what each type of cookie does:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Preference Cookies: Remember your settings and preferences, such as your chosen language or display options, so you don't have to set them again each visit.
• Analytics Cookies: Help betjilj understand how players navigate the platform — which pages are visited most, where users drop off, and how features are used. This data is aggregated and used to improve the platform.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transaction behaviour.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the betjilj platform. betjilj does not use third-party advertising cookies or share cookie data with advertising networks.

7 Data Security

betjilj takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• All data in transit is encrypted using TLS 1.2 or higher.
• Passwords are stored as salted hashes — betjilj staff cannot see your password in plain text.
• Payment data is handled in compliance with applicable payment security standards.
• Access to production systems and player data is restricted to authorised personnel only.
• Regular security audits and penetration testing are conducted on the platform.
• Suspicious activity triggers automated alerts that are reviewed by the security team.

Despite these measures, no system is completely immune to security risks. If you suspect that your betjilj account has been compromised, contact support immediately. betjilj will investigate and take appropriate action, including resetting your credentials and reviewing recent account activity.

In the event of a data breach that affects your personal information, betjilj will notify affected players as required by applicable law and take immediate steps to contain and remediate the breach.

8 Data Retention

betjilj retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The general retention periods are:

• Account and Identity Data: Retained for the duration of your account and for up to 5 years after account closure, as required for AML compliance and legal record-keeping.
• Transaction Records: Retained for up to 7 years after the transaction date, in line with financial record-keeping requirements.
• Gaming Activity Logs: Retained for up to 3 years after the relevant gaming session, for dispute resolution and responsible gaming monitoring purposes.
• Support Communications: Retained for up to 2 years after the last interaction, to support follow-up queries and quality assurance.
• Technical and Security Logs: Retained for up to 12 months, after which they are deleted or anonymised.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. If you request account deletion, betjilj will delete or anonymise your data subject to any legal retention obligations that apply.

9 Your Privacy Rights

As a betjilj player, you have the following rights over your personal data. You can exercise any of these rights by contacting support at [email protected]:

10 Children's Privacy

betjilj is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory part of the registration process, and betjilj may request additional documentation to confirm a player's age at any time.

If betjilj discovers that personal data has been collected from a person under 18, the account will be closed immediately, all data will be deleted, and any balance will be forfeited in line with our Terms and Conditions. If you believe a minor has registered on betjilj, please contact us immediately at [email protected].

11 Changes to This Privacy Policy

betjilj may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that affect how we use your personal data, betjilj will notify registered players via email or an in-platform notification before the changes take effect. Minor clarifications or administrative updates may be made without direct notification.

Your continued use of the betjilj platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you may request account closure by contacting support.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how betjilj handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 through the betjilj platform
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days.

For questions about your account data rights specifically, please include "Data Rights Request" in the subject line of your email so we can route it to the right team quickly. You can also review our Terms and Conditions and Responsible Gaming pages for related policies.